Help Center

Answers to common questions about orders, deliveries, payments, disputes and pharmacy. Our team is here 7 AM – 11 PM daily.

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Orders & delivery

Tracking, missing items, delivery time and reorders.

Payments & wallet

MoMo, Airtel, cards, top-ups and refunds.

Pharmacy

Prescriptions, discreet delivery and NDA-licensed pharmacies.

Parcel & courier

Sending, packaging, handover codes and tracking.

Services & jobs

Posting jobs, bids, negotiation and booking pros.

Account & settings

Orders & delivery

How do I track my order? Once your order is confirmed, tap Track order from your order history or the confirmation screen. You'll see live updates as your rider picks up and heads to you, and you can chat or call the rider directly.

An item is missing — open the order, tap Report issue, select the problem and upload a photo. Most disputes resolve within 24 hours.
My order is late — ETAs update in the tracking screen. If it is over 30 minutes past the promised time with no rider en route, contact support.
Can I reorder? Open any past order and tap Order again. Unavailable items are skipped.

Payments & refunds

Pay with MTN MoMo, Airtel Money or card at checkout.
Refunds go to your original payment method or Listoq wallet.
Multi-vendor baskets are paid once and split between vendors.

Still need help?

Contact our support team from the Contact us page, or use the WhatsApp and call buttons in the footer.